Enterprise Shared Services

KAAVIAN SYSTEMS shared services models are supported by a centralized pool of highly talented and experience consultants. By tapping into a common pool, the cost of support is shared among multiple customers, offering the added value of extended industry expertise among varied consultant teams.

Shared Services (SSCs) have traditionally leveraged labour arbitrage advantages and economies of scale. Despite striking correlation between top performing companies and those operating shared services in a specific domain, SSCs need to look at ways to continue the quest for savings and improvement. There are four major trends that are high on executive agendas with a view to further improvement:

● SSCs need to own the service delivery platform
● Leverage a higher degree of business process automation
● SSCs become multi-functional and service more than one business area
● SSCs become service aggregators leveraging the right mix of captive and outsourced services

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The shared service support model provides the following advantages to our customer:

● Multiple support models – ticket based, core/flexi teams
● Provide Level 2 support as per agreed SLAs
● Combined strength of resource pool with vast application support experience
● Combination of offshore and nearshore to provide 24*7 support where required
● Accelerators to shorten knowledge transfer and seamless transition
● Option to deploy and access to ticketing tool
● Business continuity through uninterrupted, prioritized, SLA-based support
● Scalability to quickly ramp-up or downsize the team as your needs change
● Flexibility on pricing through a variety of delivery models to suit your needs
● Dedicated helpdesk tools at minimal cost and ‘near zero’ recurring cost
● Enriched knowledge and expertise through best practices from other industries, mature and standardized support processes, efficient knowledge management process that increase productivity and pass benefits to your customers, standardized metrics to measure performance